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LAST UPDATE JANUARY 2025

Lac Bleu Laboratoires SA is aware that the personal data of its customers are important, and therefore it intends to inform and provide them with as much control as possible on how their personal data, collected through this website (hereinafter the “website“), are handled.
This privacy policy (hereinafter the “privacy policy“) explains what personal data and information we collect, how we use it, who has access to it, and how you may access, update, or delete the information.
This privacy policy applies to anyone who visits the Website.
We may modify this privacy policy from time to time due to the changing needs of our customers and business and new technologies.
Under EU & Swiss legislations, a “data controller” is one who “alone or jointly with others determines the purposes and means of the processing of personal data” (hereinafter the “data controller“) and a “data processor” is one who “processes personal data on behalf of the controller” (hereinafter the “data processor“).
The data controller of the data collected on the website is:
  • Lac Bleu Laboratoires SA, Park Tower 1st floor, Gubelstrasse 24, 6300 Zug, Switzerland “Lac Bleu Laboratoires SA”.
Lac Bleu Laboratoires SA has designated some data processors, including the omnichannel manager.
For any further information on the data controller and to see the complete list of the designated data processors, please contact Lac Bleu Laboratoires at the following e-mail address: info@lacbleu.com.

“Personal data” is information that can be used to uniquely identify or contact a single person. Also, information of non-personal nature, when strictly linked to personal data, shall be considered as personal data. The personal data that will be collected through the website are of a different type and they include in particular the followings:

  • Contact information / demographic information / other customer information and preferences: when you contact us for customer service purposes, when you subscribe to our mailing list to receive our newsletter and other product updates and information, selection of the website, we collect – as applicable – the following personal data:
    • your contact information, including, as applicable, your name, mailing address, e-mail address and telephone number.
    • certain demographic information such as gender and date of birth.
    • certain information about your preferences, life and habits.
  • Browsing Information: when you visit or leave our website, we receive and collect, as personal data, the URL (uniform resource locator) of the website that you came from and the website you visit when you leave us.We also receive and collect the IP (internet protocol) address of your computer, the type of operating system and web browser you are using, your mobile device identifier and operating system (if you access the website using a mobile device), and the name of your ISP (internet service provider) or your mobile carrier.
  • Cookies: we use cookies and similar technologies to help us recognize you, improve your experience on our Website, increase security, evaluate activity on our Website, and serve advertising. You can control cookies through your browser settings. For more information, including the types of cookies used on our website(s), mobile applications, social media and other online services please read the Lac Bleu Laboratoires cookie policy.

We use your personal data in particular:

  • to create and manage your account.
  • with your explicit consent, to understand your needs and interests in order to improve our products and services and customize our marketing communications.
  • with your explicit consent, to distribute the Lac Bleu Laboratoires newsletter and for other marketing communications. Marketing communications may be made by phone (including SMS), mail or e-mail. For example, in addition to product catalogues, we may send you product announcements, special offers and promotions, gifts, invitations to in-store events, and requests to participate in surveys and other market research.
  • to communicate with you for reasons other than marketing. These communications may be made by phone (including SMS), mail or e-mail. For example, we may use your information to respond to inquiries.
The data collected through the website will be mainly processed by electronic means, adopting all security measures as necessary to reduce to a minimum any risk of destruction or loss of the relevant personal data, including accidental loss, unauthorized access, unlawful processing, or processing that are not compliant with the purposes for which the data were collected as specified in this privacy policy.  However, since the personal data will be transmitted via electronic networks, the above measures cannot limit or completely exclude the risk of unauthorized access or dissemination of your personal data. To this end, we recommend you check regularly that your PC is endowed with software capable of providing adequate protection (like updated antivirus systems) for the online transmission, inbound and outbound, of the data, and that your internet service provider has adopted adequate security measures for a secure transmission online of your personal data (like, for instance, firewall and anti-spamming).

We may share your personal data:

  • with Lac Bleu Laboratoires affiliates and controlled companies, employees, and consultants.
  • with third parties’ suppliers.
  • to a third party as part of a sale of the assets, or as the result of a change in control, or in preparation for any of these events.
  • when required by law, subpoena or other legal process, or if Lac Bleu Laboratoires has a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected illegal activities or to assist government enforcement or regulatory bodies; (2) defend ourselves against any third-party claims or allegations, or protect the security or our website and business; or (3) exercise or protect the rights, property, or safety of Lac Bleu Laboratoires, our affiliates, our customers, our employees, or others.

With the exception of the personal data related to your surfing activity – the provision and collection of which are governed by our cookie policy – the provision on any other personal data collected through the website for answering your requests, providing information, as well as for marketing purposes and for analyzing your spending habits and preferences is free, voluntary and optional. Any failure by you to provide the data shall not limit your use of the website, such failure may however make it impossible for Lac Bleu Laboratoires to respond to your queries and requests for information, or send materials, updates, newsletters, invitations to the events organized by Lac Bleu Laboratoires and/or its business partners.

You shall be entitled to obtain at any time confirmation from Lac Bleu Laboratoires as to whether personal data concerning him exist, regardless of their being already recorded, and communication of such data in intelligible form. You shall also be entitled to be informed of the source of the personal data; of the purposes and methods of the processing; of the logic applied to the processing, if the latter is carried out with the help of electronic means; of the identification data concerning the data controller and the data processors; of the entities or categories of entities to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as data processors or persons in charge of the processing.
You shall also have the right to obtain the updating, rectification or, where interested therein, integration of the personal data, erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed; certification to the effect that the above operations have been notified, as also related to their contents, to the entities to whom or which the data were communicated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
The data subject shall have in any case the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys. The right to object may be exercised also in relation to how the marketing messages are being sent.
The above rights may be exercised by sending the relevant request to Lac Bleu Laboratoires at the following address: info@lacbleu.com.

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LAC BLEU advisors are at your disposal for any information, from Monday to Friday, 9 AM to 5:30 PM. Please e-mail us at info@lacbleu.ch or call us at +41 41 711 00 88.

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